Outpatients

Outpatient Achievements for 2006/2007

• Development of a lead nurse role for each Outpatient Clinic, in order to provide expert nursing support to each clinic. The Lead Nurse will offer direct support to the clinical unit in managing the clinic demands and provide a contact point for clinicians and patients.
• The OPD has been working closely with the Neurosurgery Unit and the Department of Human services through the 'Patient Flow Collaborative' to develop and test strategies to address issues identified as impeding the flow of patients through the outpatients setting, as well as improving the outpatients experience for patients and staff.
• Greater control mechanisms have been implemented in order to reduce the level of overbooking to the Outpatients clinics in order to better manage patient demands within the available resources of the clinics. Over time, this will reduce the wait times in clinics and improve the outpatient experience for patients and clinical staff.
• In collaboration with clinical units, the OPD has begun the development of referral and discharge guidelines for specialty units.
• The Outpatients department at Western Hospital has been extremely lucky to be supported by the generosity of tattersall who have provided funding to purchase new patient seating for the Outpatients Department. Some of this seating has already arrived such as recliners for our oncology patients and supportive seating for our bariatric patients. The remainder of the seating is due to arrive in late August. This will greatly improve the atmosphere and comfort for our patients.

 Outpatient Department Contact Details

SUNSHINE HOSPITAL
· Adult Outpatients: 8345 0309
· Children's and Adolescents: 8345 1616
· Preadmission Booking Office: 8345 1622
· Shared Maternity Care: 8345 1683
· Women's Clinic: 8345 1727

WESTERN HOSPITAL
· Adult Outpatients: 8345 6490

Outpatients Department Hours of Service
The Outpatients Department is open between the hours
of 8.30am and 4.30pm, Monday to Friday excluding
public holidays.

 

 

WESTERN HOSPITAL (FOOTSCRAY) OUTPATIENT'S DEPARTMENT

 
The Western Hospital Outpatient Department provides
specialist medical services to non-admitted patients of
Western Health. A variety of specialist medical, surgical,
nursing and allied health services are offered from Outpatient departments at Footscray and Sunshine campuses of
Western Health.

The Outpatient's Department at Western Hospital offers the following services

• 54 specialised clinics per week
• We see an average of 1104 patients per week
• We have a core team of 9 nursing, 9 clerical and 2
  plaster technicians.
• Approximately 80 consultant medical staff and 50 junior
  and senior hospital medical staff attend clinics and
  provide care each week.

As a department we are committed to demonstrating a strong customer focus in all the work we do and strive to provide a
high quality, responsive service. The Outpatient's department
is currently engaged in a number of outpatient projects, which focus on improving access to services as well as improving the outpatient experience for our patients, clinicians and staff.

Outpatient Referrals and Clinic Information

The Outpatient's Department at Western Hospital, experience
a high demand on services, as a result, many clinics require
patients to be placed on waiting lists for appointments where
patients are seen in order of clinical need and priority.

Further information for GP referral to the Outpatients department
can be obtained from our GP Liaison site.

Click on link below to access this site.
http://www.wh.org.au/GP_Liaison/index.aspx